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Refund Policy

Last updated 6 September 2026 · Tap4Print Private Limited, New Delhi

When we refund

Tap4Print refunds a print job that was paid and then failed for a reason we control: printer error, empty paper or toner after payment, software crash, or an agent that cannot deliver the job. We create a refund record in admin so the same failure cannot be paid out twice.

We do not refund a job that printed successfully because you dislike the crop, you chose color by mistake, or you left the pages at the kiosk. Preview and the quote exist so you can confirm before pay. Read How to print a PDF if you want fewer surprises.

Wallet payments

If you paid from wallet, the refund is a credit to the same wallet using an idempotency key. The ledger shows the original debit and the refund credit. Balance updates as soon as the refund is marked success in our system.

UPI, card, and net banking

Gateway payments start a refund with the payment provider. We cannot force your bank’s settlement time. Keep the provider payment id and the Tap4Print order id from the kiosk success screen or wallet history.

Partial jobs

If some copies printed and the printer then failed, support may refund the unprinted portion after checking the job and printer logs. That decision is recorded on the order.

How to request a refund

Use the order id (for example ORD-…) and, if you have it, the payment id. Email tap4printofficial@gmail.com or call +91 83685 14168. Headquarters: Patel Nagar, Central Delhi, Delhi 110008, India.

Guest users should use the same phone number entered at the kiosk. Wallet users can open print history after login.

Chargebacks

If you open a bank dispute, send us the order id so we can match the job. A completed print plus a chargeback may be treated as abuse under the Terms.

Related pages

See Pricing for public rates, Security for why payment is server-side, FAQ for short answers, and Contact for other issues.

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